Delivery Policy
At Grank and Frasers Systems Limited, all products available through our website are digital products, including ebooks and other downloadable digital resources.
Because our products are delivered electronically, there is no physical shipping or delivery involved.
1. How Digital Products Are Delivered
After you successfully complete your purchase, your ebook will be delivered digitally.
Depending on the product and our delivery system, you may receive your purchase through:
- A download link displayed immediately after payment
- A download link sent to the email address provided during checkout
- Access through your customer account or the website
Please make sure you provide a valid and accessible email address when placing your order.
2. Delivery Time
Digital products are generally delivered immediately or within a few minutes after your payment has been successfully confirmed.
In some cases, delivery may be delayed due to payment processing, technical issues, or other circumstances outside our immediate control.
If you have completed your payment but have not received your ebook within 30 minutes, please check your spam, junk, promotions, or other filtered email folders.
If you still cannot find your purchase, contact us using the support details below.
3. Payment Confirmation
Your ebook will only be made available after your payment has been successfully processed and confirmed.
If a payment is pending, declined, reversed, or unsuccessful, your digital product may not be delivered until the payment has been confirmed.
4. Incorrect Email Address
Customers are responsible for providing accurate contact and email information during checkout.
If you enter an incorrect email address and do not receive your ebook, please contact us as soon as possible. We may be able to assist with updating the delivery information and providing access to your purchase.
5. Downloading Your Ebook
Once your ebook has been delivered, you are responsible for ensuring that your device has the necessary software and internet connection to download and open the file.
Our ebooks may be provided in formats such as PDF, EPUB, or other commonly supported digital formats, depending on the product.
We recommend downloading and saving your purchased ebook in a secure location for your personal use.
6. Lost Download Links
If you lose your download link or experience difficulty accessing a previously purchased ebook, contact our support team.
After verifying your purchase, we may resend the download link or provide another method of accessing your purchased product.
7. Technical Issues
If you experience a technical problem downloading or accessing an ebook purchased from us, please contact our support team and provide:
- Your name
- Email address used for the purchase
- Order or transaction reference, if available
- A brief description of the issue
We will make reasonable efforts to help you access your purchased digital product.
8. No Physical Delivery
All products sold through this website are digital unless explicitly stated otherwise.
We do not currently offer physical delivery or shipping of ebooks.
No shipping fees or physical delivery charges apply to digital products.
9. Unauthorized Sharing
Purchased digital products are provided for the customer’s personal use unless otherwise stated.
You may not reproduce, resell, redistribute, upload, share, or commercially distribute our ebooks without prior written permission from Grank and Frasers Systems Limited.
Unauthorized distribution may result in the suspension or termination of access to purchased products and may constitute a violation of applicable copyright laws.